No lock-in: a monthly subscription with 30 days’ notice after the first three months. This page explains how to end a subscription and how fees are treated.

Who this applies to

This policy applies to customers of ITEA Pakistan Pvt Limited, 2nd Floor, Building 2, M Block, Street 175, DHA Phase 1, Lahore (“ITEA”, “we”), for Plateform360, Shelf360 and Retail360 subscriptions and their set-up. Custom software and IT services are covered by the written agreement for that work. If your written proposal or agreement says something different from this page, your proposal or agreement applies.

Ending your subscription

Our products are sold as a monthly subscription with 30 days’ notice after the first three months.

The first three months are the minimum term.
After that, you can end your subscription at any time by giving 30 days’ notice.
Give notice in writing, by email to sales@itealimited.com. We will confirm the date your service ends.
Your service and support continue until that date.

Refunds

All fees are non-refundable. This covers the one-time set-up fee and subscription fees, including fees for the current billing period when you give notice. Your service continues until the end of the notice period.

Billing mistakes

If we charge you the wrong amount, tell us and we will correct it on your next bill.

When your service ends

Access to the system ends on the date your service ends. After your account is closed, we delete your business data, except records the law requires us to keep. Our privacy policy explains how we handle personal information.

Questions or concerns

Email sales@itealimited.com or message us on WhatsApp +44 7916 692169, Monday to Saturday, 9:30am to 6:30pm PKT. See also our pricing and terms of use.

Law

This policy is governed by the laws of Pakistan, and the courts of Lahore have jurisdiction.

Cancellation and refund policy