IT services · Pakistan

IT for every business and branch. One team in Lahore.

Branch IT, managed support, security, customer messaging and data, delivered by named engineers with plain-English reporting. Use one service, or let us run the lot.

ITEA IT services

For shops, restaurants and branches

Everything a branch needs to trade, stay secure and stay online.

Shops, restaurants and branches

Branch IT in a Box

Everything a branch needs to trade, installed and supported for one monthly fee per branch: POS terminals and printers, Wi-Fi and networking, CCTV, Raast QR set-up and internet backup. Works with any POS software, including ITEA products.

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What is included

  • POS terminals and receipt printers
  • Wi-Fi, networking and CCTV
  • Raast QR set-up and internet backup
  • Support for one monthly fee per branch
Shops, offices and warehouses

CCTV and access control

Cameras, recording and remote viewing, plus door access control, designed around your premises and maintained by our engineers.

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What is included

  • Site survey and camera installation
  • Recording with remote viewing on your phone
  • Door access control for staff
  • Maintenance and health checks
Branches and server rooms

Power backup for IT

UPS protection for your servers, network, POS and CCTV, so a power cut does not take your business offline, with remote monitoring of every unit.

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What is included

  • UPS sizing and installation
  • Cover for servers, network, POS and CCTV
  • Remote monitoring and alerts
  • Battery health checks
Any business that cannot go offline

Business internet backup

A second internet line and automatic 4G failover, SD-WAN for multi-branch businesses, and help with PTA VPN registration.

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What is included

  • Second line from a different provider
  • Automatic 4G failover
  • SD-WAN across branches
  • PTA VPN registration support
Offices, branches and shops

IT networking solutions

Design, supply and installation of networks that stay up: offices, branches, shops and warehouses.

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What is included

  • LAN, WAN and Wi-Fi design
  • Firewalls, switching and structured cabling
  • Site surveys before we quote
  • Ongoing support and monitoring

ITEA IT services

Managed IT

Predictable support, cloud tools and backups that work.

Offices and growing teams

Fixed-price IT support contracts

Monthly support tiers covering help desk, updates, maintenance and backups, so you know your IT costs before the month starts.

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What is included

  • Help desk with named engineers
  • Updates, patching and maintenance
  • Backups and device management
  • Monthly reporting in plain language
Teams moving to the cloud

Microsoft 365 and Google Workspace

Set-up, migration and day-to-day management of business email and collaboration, with licences billed in rupees.

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What is included

  • New set-up or migration from your current email
  • User, device and security management
  • Licences billed in rupees
  • Training for your team
Any business holding important data

Backup and disaster recovery

Daily backups to cloud storage hosted in Pakistan, with regular restore tests, so you know your data can actually be recovered.

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What is included

  • Daily automated backups
  • Cloud storage hosted in Pakistan
  • Scheduled restore testing
  • A written recovery plan

ITEA IT services

Security and data protection

Protection, testing, training and readiness for new data protection law.

Businesses that need round-the-clock protection

Managed security

Endpoint protection, 24/7 threat monitoring and firewall management, run by our security team.

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What is included

  • Endpoint protection on every device
  • 24/7 threat monitoring
  • Firewall management
  • Monthly security reporting
Before audits, launches and renewals

Penetration testing and security assessments

Fixed-price tests of your networks, websites and applications, with a prioritised fix list your team can act on.

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What is included

  • Network, website and application testing
  • Risk and gap assessments
  • Fixed price agreed before we start
  • A prioritised fix list for management
Every team that uses email

Security awareness training

Phishing simulations and short staff training that make your people the first line of defence.

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What is included

  • Simulated phishing campaigns
  • Short, practical training sessions
  • Progress reporting by team
  • Refresher training through the year
Businesses holding customer data

Data protection readiness

Get ready for Pakistan’s Personal Data Protection Bill: find where personal data sits, write your privacy policies, and set access controls and a breach response plan.

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What is included

  • Map where personal data sits
  • Privacy policies written for you
  • Access controls and a breach response plan
  • Preparation for the Personal Data Protection Bill

ITEA IT services

Customer engagement and data

Talk to customers where they are, and see your business clearly.

Brands talking to customers every day

WhatsApp Business API

Official business messaging on WhatsApp, broadcasts to customers who have opted in, and ordering through chat.

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What is included

  • Official WhatsApp Business API set-up
  • Broadcasts to opted-in customers
  • WhatsApp ordering
  • Connection to your existing systems
Support and sales teams

AI chatbots and agent assist

Chatbots that answer customers on WhatsApp and your website, and AI assistance that helps call-centre agents find answers faster.

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What is included

  • Chatbots for WhatsApp and websites
  • Answers drawn from your own information
  • AI help for call-centre agents
  • Hand-over to a person when needed
Owners and managers

Business dashboards and reports

Sales, stock and performance dashboards built on your own systems, so decisions rest on today’s numbers.

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What is included

  • Sales, stock and performance dashboards
  • Built on your existing systems
  • Automatic daily reports
  • Access on desktop and phone
Support desks and sales teams

CCaaS: Call Centre as a Service

A cloud contact centre you subscribe to instead of building: call routing, agents and reporting without hardware on site.

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What is included

  • Inbound and outbound voice
  • Queues, IVR and agent dashboards
  • Scale seats up and down monthly
  • Reporting on calls and agents

ITEA IT services

Build and grow

Software and marketing shaped around how you work.

Businesses with a process to digitise

Web and custom app development

Websites, web apps and mobile apps built around how your business actually works, and kept running after launch.

Custom software and apps

What is included

  • Web and mobile applications
  • Internal tools and integrations
  • Design, build and hosting
  • Maintenance and enhancement plans
Brands ready to grow

Marketing consultation

Brand, digital and campaign advice from people who also build the systems your marketing runs on.

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What is included

  • Brand and positioning
  • Digital and social strategy
  • Website and campaign performance
  • Launch plans for new products

How an engagement works

01

Listen

We learn how your business runs and what is slowing it down.

02

Propose

A written plan with scope, timing and cost. A one-time set-up fee and a monthly subscription per branch, fixed in writing.

03

Deliver

We build, install or onboard in stages around your working day.

04

Support

Monitoring, helpdesk and reviews keep it healthy.

Common questions

Can I buy just one service?

Yes. Many clients start with one, such as managed IT or networking, and add others later.

Do you support businesses outside Lahore?

Yes. We set up businesses across Pakistan. Most support is handled remotely; engineers travel for installations and anything that needs hands on site.

How is pricing structured?

A one-time set-up fee and a monthly subscription per branch, fixed in writing.

What is Branch IT in a Box?

Everything a branch needs to trade: POS terminals and printers, Wi-Fi and networking, CCTV, Raast QR set-up, internet backup and support, for one monthly fee per branch.

Does it work with our existing POS software?

Yes. Branch IT in a Box works with any POS software, including ITEA products.

Where are backups stored?

In cloud storage hosted in Pakistan, with regular restore tests so you know your data can be recovered.

Can you help us prepare for the Personal Data Protection Bill?

Yes. We find where personal data sits, write your privacy policies, set access controls and prepare a breach response plan.

Who will I deal with?

A named engineer or account lead, not a ticket queue.

Tell us what is slowing you down

Get in touch
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