Questions owners ask us.

ITEA’s own management software, designed and supported in Lahore: Plateform360 for restaurants and cafés, Shelf360 for marts, supermarkets and grocers, and Retail360 for retail shops.

Restaurants, cafés and cloud kitchens: Plateform360. Marts, supermarkets and grocers with perishable stock: Shelf360. Clothing, electronics and general retail: Retail360. If you are unsure, book a demo and we will recommend honestly.

Shelf360’s till works in English or Urdu. Plateform360’s handbook is in Urdu and its screens are in English.

The Lighthouse, a small PC on your premises, is designed to keep your counters working through an outage and to sync when the connection returns.

Yes. Plateform360 includes your own storefront for delivery and takeaway, under your own name.

Yes. The products support multi-branch businesses, with pricing set per branch.

Yes. We design and build web and mobile apps, business systems and integrations around the way your business actually works.

Branch IT in a Box, CCTV and access control, power and internet backup, networking, fixed-price IT support, Microsoft 365 and Google Workspace, backup and disaster recovery, managed security, penetration testing, security awareness training, data protection readiness, WhatsApp Business API, AI chatbots, business dashboards, call centre as a service (CCaaS), web and apps, and marketing consultation.

Everything a branch needs to trade: POS terminals and printers, Wi-Fi and networking, CCTV, Raast QR set-up, internet backup and support, for one monthly fee per branch. It works with any POS software, including ITEA products.

Yes. We find where personal data sits, write your privacy policies, set access controls and prepare a breach response plan, so you are ready when the law is enacted.

With a conversation about how your business runs and what gets in the way, followed by a demo or first design. We agree scope and price in writing before any build begins.

Yes. Our team is based in Lahore and works with businesses across Pakistan. Ask us about on-site visits for your city.

A one-time set-up fee and a monthly subscription per branch, both fixed in a written proposal. Hardware is quoted separately, or you can use suitable equipment you already have.

Yes. Book a demo and we will show you the product with examples from your type of business. For groups with several branches, we can start with a pilot at one branch.

Most single-branch restaurants and marts are live within a few weeks of signing, depending on how quickly menu or product data is ready.

A monthly subscription with 30 days’ notice after the first three months.

Not necessarily. We can quote for hardware, or check whether your existing equipment is suitable.

You get a named engineer in Lahore. Choose Standard support during business hours, or Extended support seven days a week until you close.

You do. We process it only to run the service, and you can export it if you leave.

We use access controls and encryption in transit, and we will tell you promptly if a breach is likely to affect you. Our privacy policy has the details.

Requirements depend on your type of business and province. Ask us which tax integrations apply to you.

Our office is in DHA Phase 1, Lahore, open Monday to Saturday, 9:30am to 6:30pm PKT. Email hello@itealimited.com or book a demo.