Customer story · Plateform360
Deemys: one system from the till to the kitchen to the website.
How a pizza business serving dine-in, takeaway and delivery from one kitchen runs its orders, floor and online store on Plateform360.
- Customer
- Deemys
- Business
- Pizza restaurant
- Channels
- Dine-in, takeaway, delivery
- Location
- Punjab, Pakistan
- Product
- Plateform360
The challenge
Three ways to sell, one kitchen.
A pizza business sells three ways at once: to people sitting down, to people collecting and to people waiting at home. Orders arrive at the till, at the counter and from the website, and every one has to reach the kitchen with the right size, the right crust and the right allergy note.
Before Plateform360, those orders arrived through different routes: tickets, phone calls and messages. That meant re-keying, missed notes and no single picture of the day.
What runs on Plateform360
Every channel feeds the same system, so the kitchen and the owner see one version of the truth.
Online ordering
Deemys’ own storefront for delivery and takeaway, with size, crust and toppings chosen on the dish screen.
Floor and till
Tables, covers and bills for dine-in, on a tablet the floor team can read at a glance.
Kitchen screen
Every order from every channel on one screen, with late orders in colour and allergy notes picked out.
Allergen notices
Allergens shown at checkout and carried through to the kitchen ticket.
Loyalty and offers
Points with one-time codes sent by text message, plus coupons and gift cards at checkout.
Owner’s view
Takings, orders and the day so far, from a phone.
What changed
One screen, every order
Website, counter and table orders arrive in the same queue, so nothing is re-typed and nothing is lost between channels.
Allergy notes reach the kitchen
Notes travel on the ticket instead of being passed on by word of mouth.
The day at a glance
Owners see takings and orders as they happen, wherever they are.
Orders from the website, the counter and the tables all land on one kitchen screen now. The kitchen knows exactly what to make, and we can see how the day is going from anywhere.Deemys management
What is next
Growing together.
Deemys and ITEA continue to work together on what the business needs next, from new branches to faster service at peak times.
- More branches on one system
- Self-order kiosk for busy evenings
- Owner reports compared week on week
Want your business running like this?
See Plateform360 working with your own menu.